Frequently asked questions
Everything about ordering, artwork, and delivery
How does custom stationery work?
Upload your photo or signature, choose an art style, and add any text. Our artists turn it into a design, send you a proof to approve, then print and ship it.
How long does an order take?
Artwork usually takes 1–3 working days. After you approve the proof, printing and delivery take another 3–7 working days depending on your city.
Can I request changes to the artwork?
Yes. When you receive the proof you can approve it or request a revision with notes and a reference image — revisions are free.
What payment methods do you accept?
We accept PayPal, which supports credit and debit cards. Regional methods will be added as they become available.
How much is shipping?
Shipping is a flat SAR 20, free on orders of SAR 200 or more after discounts. Order totals include 15% VAT where applicable.
Can I return a custom piece?
Because every custom piece is made just for you, we can't accept returns — but if anything arrives damaged or doesn't match the approved proof, we'll remake it.